WORK

Case Studies

Work spanning AI enablement, design operations, agentic systems, and enterprise product transformation. Older work — the Kijiji-era case studies from 2024 and earlier — is shown by default; use the Show Older Work toggle to hide it, or read the archive on its own at /work/archive.

01

A design-system MCP, and no engineers to build it

MCP Server

Originated an MCP that made BMW's design system queryable at runtime, so AI coding assistants could reach approved components, tokens, and guidance instead of improvising.

Model Context ProtocolDesign-to-CodeDesign Systems
02

Building AI capability across a global design community

AI Enablement

Proposed and led AI4UX, an enterprise AI enablement programme for BMW Group’s design community, turning scattered tools and guidance into use cases, learning tracks, responsible-use support, and one shared destination for 1,200+ designers.

AI4UXChange managementEnablement
03

Automating IDE and MCP setup for designers

AI Enablement

Most designers had never opened an IDE, and the ones who had were afraid of breaking something. I built a setup repository that checked their machine, installed missing tools, verified their environment, and helped them create a working Angular project from the design-system boilerplate.

IDERepoMCPUsing AI capabilitiesAgent Skills
04

Standardizing Figma files for handoff, onboarding, and AI

DesignOps

A reusable Figma starter file that helped designers start faster, keep project files organised, prepare cleaner developer handoffs, and make design files easier for AI-assisted workflows to interpret.

FigmaDesignOpsHandoffAI readiness
05

Building a local DesignOps hub for a 2,400-person engineering site

DesignOps

I led the setup of BMW TechWorks India's UX Live Center, translating a global DesignOps model into a local operating hub for standards access, consultation, workshops, service routing, and team enablement.

DesignOpsEnterprise UX
06

Measuring UX maturity to decide where enablement goes

DesignOps

BMW TechWorks India was growing quickly, and product teams had very different levels of UX support. I helped run the India adoption of a global UX maturity framework so leadership and DesignOps could see where teams needed standards, measurement, training, or hands-on support.

DesignOpsUX maturityEnterprise UX
07

UI Kit Migration for Efficient Design Ops

2024 & EARLIERDesign Ops

After creating the dark mode UI kit variants, we ran into hurdles changing color styles and designing for both light and dark mode — so the ideal solution was to migrate our dark mode component library into the main design system Figma file. This case study explores how I led the initiative to optimize our design system and make our handoff process more efficient post dark-mode implementation.

Design OpsUI Kit Migration
08

Exclusive Discounts on C2C Marketplace

2024 & EARLIERMonetization 💰

With exclusive discounts, sellers will now be able to start conversations with buyers in a C2C marketplace where traditionally a buyer contacts a seller. This will not only increase the buyer & seller engagement but will also provide professional sellers a new source of leads generation and revenue for Kijiji.

New FeatureMonetization
09

Elevating Accessibility and Translation Handoffs for Kijiji's Flutter App

2024 & EARLIERDesign Ops

This case study outlines how I took the initiative to improve design ops for accessibility of Kijiji's new Flutter app. The initiative shows how we incorporated ways to meet various legal standards for accessibility and how we've improved the way we hand off projects between UX and Tech teams for our Flutter app.

Design OpsA11Y
10

Dark Mode Component Library & User Flow

2024 & EARLIERDesign Ops

This case study explores how I executed the design hand-off of the Switch to Dark Mode user journey along with a dark mode foundational style guide and component library.

Design OpsA11Y
11

'Request a Viewing' Feature for Real Estate

2024 & EARLIERReal Estate Pod 🏠

Finding a good rental without agents and intermediaries is a challenge in Canada. In this project, I designed a new feature to enable renters to request/schedule a viewing directly with landlords for the rental property listed on Kijiji.

New FeatureReal Estate
12

Short-form Video Upload and Playback

2024 & EARLIERCore Functionality 🛠️

To enhance the buying experience, I designed user journeys enabling sellers to upload, edit, crop, and publish 30-second videos, providing buyers with a clear demonstration of the item directly on the listing page.

New FeatureCore Functionality

Work from before this site lives in the archive — Kijiji-era case studies, kept as they were written.